NCBA Bank Uganda has officially been awarded the ISO 27001:2022 certification, the world’s leading standard for establishing and maintaining a robust Information Security Management System (ISMS).

This milestone places the bank among an elite group of institutions that consistently demonstrate exceptional commitment to safeguarding customer information and maintaining uncompromising operational integrity.

The certification affirms NCBA Bank Uganda’s full compliance with internationally recognised best practices in information security, data protection, and risk management. It also highlights the bank’s investment in advanced security infrastructure, covering both cyber and physical systems, and its proactive approach to identifying, managing, and mitigating risks across all digital and operational platforms.

The certificate was formally presented today to NCBA Bank Kenya PLC, the parent company of NCBA Uganda, in a ceremony at the Kampala head office. The event reinforced the NCBA Group’s reputation as a regional leader in secure, innovative, and technology-driven banking solutions.

NCBA Uganda Managing Director, Mark Muyobo, stressed the strategic importance of the achievement, explaining that the certification aligns closely with the bank’s broader agenda of operational excellence, risk governance, and continuous improvement in an era marked by rising global cyber threats.

“This certification represents a key victory in our journey toward securing the financial well-being of our customers. It reflects our readiness to confront emerging cyber risks through disciplined governance, structured processes, and sustained investment in digital resilience,” Muyobo said.

He noted that the bank’s attainment of ISO 27001:2022 is a result of deliberate investment in cutting-edge technologies, strengthened internal controls, and ongoing staff capacity-building initiatives—all aimed at bolstering customer confidence and sustaining institutional integrity.

Uganda’s accelerating digital transformation has reshaped the financial landscape, widening access to services but also increasing exposure to sophisticated cyber risks. The widespread adoption of mobile banking, digital wallets, online transactions, and automated financial platforms has drawn heightened attention from cybercriminals seeking to exploit system vulnerabilities.

According to data from the National Information Technology Authority (NITA-U), cyber incidents targeting financial institutions continue to rise. These include attempts to breach systems, social engineering attacks, fraudulent notifications, identity theft schemes, and efforts to siphon off sensitive information. The region has also seen a surge in larger, more aggressive threats, such as Distributed Denial-of-Service (DDoS) attacks, which disrupt banking operations and pose significant risks to institutional stability.

Muyobo emphasized that the certification aligns with the Bank of Uganda’s (BoU) cybersecurity regulatory framework, which requires financial institutions to adopt risk-based security controls, conduct frequent vulnerability assessments, and promptly report major cyber incidents. He also acknowledged the role of the Uganda Bankers Association (UBA) in spearheading sector-wide initiatives such as cybersecurity training, information-sharing platforms, and penetration-testing simulations.

“These efforts reaffirm our dedication to protecting our customers’ data and upholding the integrity of Uganda’s financial system,” he added.

As Uganda positions itself to become a regional fintech hub, Muyobo noted that cybersecurity must remain at the centre of all innovation efforts. He urged banks and financial institutions to embed security considerations into every strategic decision, invest in next-generation security solutions, and foster a culture of vigilance, agility, and resilience.

…Ends…

About NCBA Bank Uganda

NCBA Bank Uganda Limited is a subsidiary of NCBA Group PLC, East Africa’s third-largest bank with an asset base of UGX 960 Billion and a strong liquidity profile. Formed from NIC and CBA Banks in 2020, NCBA combines extensive corporate and retail banking experience with leading innovations, offering products from mobile banking, asset finance to tailored investment solutions. Focused on relationship management and customer success, NCBA empowers clients to achieve financial goals while supporting regional economic growth.

For media inquiries, please contact:

Edgar Tusiime

Head, Marketing, Communications & Citizenship

Email: Edgar.Tusiime@ncbagroup.com |Website: https://ncbagroup.com/ug