AWARDS AND ACCOLADES
Awards and Accolades
Our commitment to excellence has earned NCBA industry recognition across banking, innovation, and customer service. These awards reflect our dedication to delivering exceptional financial solutions and driving positive impact across Africa.
Top 25 Most Influential CEOs impacting Business
John Gachora
Business Daily Monthly Magazine
Best Bank
Corporate Governance
Institute of Corporate Governance Uganda
Winner
Private Sector Legal Department of the Year
Nairobi Legal Awards
Winner
Best Customer Experience Strategy
Institute of Customer Experience
Gold Seal Certificate in Gender Equality
Prime Minister’s Gender Monitoring Office (Rwanda)
Best Digital Bank in Tanzania
Global Banking and Finance Review
Winner
Best Customer Service Week Innovation
Institute of Customer Experience
Sustainability Signatories
UN Global Compact
Winner Company Secretary of the Year
The Institute of Certified Public Secretaries
85th most valuable brand in Africa
Brand Finance
NCBA Group
Top 10 Most Valuable Kenyan Brands
Brand Finance
NCBA Kenya
Best Performing Thematic Campaign
Mdundo Awards
NCBA Kenya
Innovation and Excellence Awards 2024
International Centre for Strategic Alliances(ICSA)
NCBA Kenya
Customer Satisfaction Survey Release
KBA
NCBA Kenya
Customer Satisfaction Survey Release
2nd place, Overall winner
NCBA Kenya
Best Bank in Customer Experience (East Africa)
Africa Bank 4.0 Awards 2024
NCBA Group
Best Bank In Corporate Compliance(East Africa)
Africa Bank 4.0 Awards 2024
NCBA Group
Customer Experience Africa Awards (CXA)
Finalist in the Innovation Awards Category.
NCBA Group
Customer Experience Africa Awards
VUKA Group
NCBA Group
Banking on Women Awards
KENCTAD
NCBA Group
Certificate of Appreciation
LSK President’s Golf Tournament
NCBA Group
The Evolution of Customer Experience AI Innovations Shaping Tomorrow’s CX (XEBO.AI)
AI Innovations Shaping Tomorrow's CX
NCBA Group
Sustainable Finance
Kenya Green Building Society (KGBS)
NCBA Group
Global SME Finance Awards
Global SME Finance Forum Conference Awards 2024 – IFC International Finance Corporation.
NCBA Group
Most Influential Digital Banker Award
BII Global – Africa Fintech Forum
NCBA Group
ICX Awards
First Runners Up - Best Customer Experience Strategy
NCBA Kenya
ICX Awards
First Runners Up - Best Internal Customer Experience
NCBA Kenya
ICX Awards
CX Warrior of the Year Award - Bilha Maina
NCBA Kenya
Africa`s Top Consolidated Banking Groups
The Africa Report
NCBA Group
The Next 100 Global Awards 2024- Banking Group
Global Banking & Finance Award
NCBA Group
3rd Place, Best in Sustainable Finance
Sustainable Finance Awards
NCBA Group
Golden Seal for Workplace Mental Health
mHub
NCBA Rwanda
Excellence in IT Adoption
CIO Awards Goldmark Recognition
NCBA Kenya
Best Mergers & Acquisition Strategy
2024 Economic Empowerment Awards
NCBA Group
Campaign of the Year- Twende Mbele
13th Marketing World Awards
NCBA Kenya
Best Bank in Customer Experience
13th Marketing World Awards
NCBA Kenya
Marketing Woman of the Year-Nelly Wainaina
13th Marketing World Awards
NCBA Group
Marketing Woman of the Year-Nelly Wainaina
13th Marketing World Awards
NCBA Group
Marketing Innovation Champions
Marketing Society of Kenya
NCBA Group
Best ESG Initiative of the Year
5th Annual HR Awards
NCBA Group
Runners Up H Director of the Year-Monicah Kihia
5th Annual HR Awards
NCBA Group
2nd Best Overall in Customer Experience
Customer Experience
NCBA Bank
CEO of the Week – John Gachora
CEO’s Award
NCBA Group
Top HR Business Leader of the Month – February 2025 – Monicah Kihia
Human Resource Leaders Awards
NCBA Group
DIAR Award for Impact Investing Initiative
DIAR Award
NCBA Group
DIAR Award for best C-Level Leadership Excellence Award to Nelly Wainaina
DIAR Award
NCBA Group
DIAR Award for Climate Action Champions Award to Caroline Wangari
DIAR Award
NCBA Group
DIAR Award for Best Company in Sustainability/ESG Reporting
DIAR Award
NCBA Group
Bronze Marketing Company of the Year – Hewa Safi Project
Pitcher Award
NCBA Group
2 Silver Marketing Company of the Year – Hewa Safi Project
Pitcher Award
NCBA Group
Gold Marketing Company of the Year – Hewa Safi Project
Pitcher Award
NCBA Group
Grand Prix – Hewa Safi Project
Pitcher Award
NCBA Group
Best Overall Banking Experience, Customer Experience
Banking on Women Awards
NCBA Bank
Top 25 Most Impactful C-Suite Executives Leading Business with an Edge 2025
Leadership and governance
David Abwoga
Top 25 Most Impactful C-Suite Executives Leading Business with an Edge 2025
Leadership and governance
Kathryne Maundu
6th Most Valuable Brand in Kenya
Brand Visibility
NCBA Bank
Top 20 Customer Centric Brands
Customer Experience
NCBA Insuarance
Top 20 Customer Centric Brands
Customer Experience
NCBA Group
Top 25 Changemakers in People & Culture 2025
Leadership and governance
Monicah Kihia
Best Internal CX
Customer Experience
NCBA Bank
CX Warrior 2025 Award – Second runner up
Customer Experience
Stephanie Swan
Best Travel Insurance provider
Travel Industry
NCBA-IG
Best Automotive Technology Start Up
Technology
Car Duka
Winner – Spurs SCM Excellence Awards
Procurement and Supplies
NCBA Bank
1st Runners Up FiRe Awards (Financial Reporting Awards)
Financial Reporting (FiRe)Awards
NCBA Group Plc
Data-Driven Growth Award 2025
Payments Industry Awards
NCBA Bank
Best Cross-Border Payments Experience Award 2025
Payments Industry Awards
NCBA Bank
Award for Contribution to Staff Capacity Building through Professional and Academic Programs
Capacity Building
NCBAUG
Best Bank in Asset Financing – 2025
Capacity Building
NCBAUG
Best CSR and ESG Campaign
Public Relations Association of Uganda
NCBAUG
1st Runners Up – Data Protection Innovation
Data Protection & Compliance
NCBA Bank
1st Runners Up – Data Protection Compliance
Data Protection & Compliance
NCBA Bank
Top Employer 2026
Employer Award
NCBA Kenya
John Gachora – GMD NCBA Group
Top 40 African Leaders
NCBA Group
Nelly Wainaina (GDMCC) – Top 25 Storytellers Driving Corporate Brand Narratives 2026 (4th Place)
Leadership & Excellence
NCBA Bank
Climate Action and Green Finance Leader
ESG Award
NCBA Bank
Youth Financial Inclusion Banks
Financial Inclusion
NCBARW
Excellence in Next-Gen Payments
Fintech Award
NCBARW
Premier Legacy Partner – Rotary Club of Kigali
Community partnership and sustained service
NCBARW
1st Runners Up Best Overall – Excellence in Banking Customer Experience 2025
Customer Experience
NCBA Bank
1st Runners Up – Best Tier 1 Bank Customer Experience 2025
Customer Experience
NCBA Bank
Nelly Wainaina – 50 Most Influential Women in Kenya
Leadership & Excellence
NCBA Kenya
Monicah Kihia – 50 Most Influential Women in Kenya
Leadership & Excellence
NCBA Kenya
Banking Excellence Award
Honouring Champions of the Creator Industry
NCBA Kenya
Top 10 in Kenya and Top 100 Africa Most Valuable Brands
Banking Brands
NCBA Kenya
DIAR Top 100 Organizations
Taifa Champions Category
NCBA Kenya
John Gachora (14/30) – Leadership Award DIAR Top 30 Executives
DIAR Award
NCBA Bank
Ann Nderi (23/30) – Leadership Award DIAR Top 30 Executives
DIAR Award
NCBA Bank
Elev8 Live – 2 Bronzes
Good & Entertainment categories
NCBA Bank
Nelly Wainaina – GD-MCC- Top 100 Africa CMOs
CMO Awards – Africa’s Continent's Top Marketing Leaders
NCBA Kenya
Customer Experience Africa Awards (CXA)
Finalist in the Innovation Awards Category
NCBA Group
African Finance Leaders Forum & Awards 2026
Africa’s top 40 Finance Leaders
John Gachora
Investment Bank of the year
Investment Bank of the year
NCBA Uganda
Event Maestro Runner-Up – NCBA Auto Show
Event Maestro
NCBA Uganda
Africa Top 100 Banks – 49th Place
Africa’s Top 100 Banks 2026
NCBA Group
ICX Service Excellence Awards Best CX Strategy – Winner, Best Use of Technology – 1st Runner Up, People’s Choice Award – 1st Runner Up
Service Excellence Awards
NCBA Kenya
Project of the Year award – NCBA’s Digital Insurance Premium Financing (IPF) project
Strategic Execution
NCBA Kenya
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