The Senior Manager, Retail Digital User Design lead is Retail Digital Solutions design philosopher and strategist – Retail Banking Design Go-To-Person.
Your expertise in user interface design and user-centered principles will drive the creation of intuitive and visually appealing digital products. Collaborate closely with cross-functional teams to shape every stage of the design process, from concept development to user testing, ensuring our products captivate and delight users at every interaction.
Key responsibility will blend psychology, design, and technology to optimize usability, collaborating with developers and stakeholders to turn research into functional, user-centric interfaces.
As the UI/UX lead, you will conduct user research, interviews and surveys, and use the information to create sitemaps, customer journey maps, wireframes, and prototypes.
You literally at the heart of every click, movement of funds and overall experience from every engagement on Retail Channels be it Borrow, Invest, Insure, Transact or payment decision.
This is a critical role in NCBA Retail Banking, it shapes what we build and why, with direct access to executive leadership to influence strategic direction. You will manage internal and external designers to translate philosophy into practice – teaching them to see design as strategic discipline, not visual craft.
NCBA Go Getters are forward‑thinking, data‑driven problem solvers with a proven track record in fast‑paced digital transformation environments, able to navigate ambiguity, influence stakeholders, and deliver under demanding timelines.
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