Responsible for the development and implementation of digital lending monitoring and control strategies, leading and building compliant
and effective digital first, data driven and intelligent collections and recoveries processes, in a manner that maximizes repayments and
minimizes cost of risk. The role holder shall have complete responsibility for designing and implementing the monitoring and control processes that leverage on behavioural science to segment, prioritize and identify personalized communication channels and capabilities for collections and recoveries for the different loan products within the Retail Digital ecosystem.
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