This role is to provide the first level of support for Digital banking solutions, Core banking as well as the Banking auxiliary systems. The bank has adopted this role to ensure stability in the existing and the new banking platforms CIB/RIB/Pamoja web and Pamoja application, naming a few.
This role is expected to ensure all logged calls are addressed timely with the root cause of the incidences related to the applications addressed. The role also functions as the business continuity measure for the core banking and other banking application support. In collaboration with external vendors, system experts and information security experts the incumbent will schedule and support activities to resolve software and service problems in a timely and accurate fashion.
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