The purpose of the role is to manage IT services through planning, scheduling and measurement of IT services to provide the agreed levels of service, taking into account the changes in both supply and demand and seeking to proactively and continuously improve services to the bank’s internal and external customers.
This incorporates formulating and implementing the Bank’s information technology processing platform (Software and hardware etc) and operating environment (networks etc) based on the agreed business strategy to ensure achievement of competitive advantage in the financial services industry.
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