The IT Platform POS Support Operations Specialist is responsible for providing first-level support for Cards & POS service requests and incidents, following the IT service support model. This role ensures the completion of Daily COB (Close of Business) activities across Card Platforms according to documented procedures.
Additionally, the specialist applies incident and problem management processes to resolve incidents or provide appropriate workarounds, continuously improving support for Fintech’s internal and external customers.
The role also involves delivering new initiatives and projects related to the supported systems or associated areas.
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