Responsible for the development and implementation of digital lending monitoring and control strategies, leading and building compliant and effective digital first, data driven and intelligent collections and recoveries processes, in a manner that maximizes repayments and minimizes cost of risk.
The role holder shall have complete responsibility for designing and implementing the monitoring and control processes that leverage on behavioural science to segment, prioritize and identify personalized communication channels and capabilities for collections and recoveries for the different loan products within the Retail Digital ecosystem.
He/she will have an oversight responsibility on Digital collection Officers and Independent Collection Agencies in delivery of personalized collection process designs based on customer and product profiles and will work closely with all stakeholders to ensure early detection and management of problem accounts.
The role holder is a subject matter expert in credit risk management, collections and recoveries, especially in the digital financial services space, and has good knowledge of related regulatory and policy frameworks. They will be the single point of contact for the stakeholder/senior management and will partner with cross functional teams across all markets to design the key monitoring and control processes within the product and customer journey flows, as well as 3rd party integrations.
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