Monicah W. Kihia

Mrs. Kihia is the Group Director, Human Resources and Culture, and previously served as the Director, Human Resources at NIC. Mrs. Kihia holds an MBA (Strategic Management & Human Resources) from the University of Nairobi, and a Bachelor of Education (Mathematics & Economics) from Egerton University. She is also a Certified Executive Coach by the Academy of Executive Coaching – UK and a member of the Institute of Human Resources Management (IHRM). Prior to joining NCBA, she was the Deputy Head of HR for E.A. and Head of Learning & Development for Sub-Saharan Africa at Citi Bank, responsible for providing leadership in the human capital and organizational development functions. Prior to this, she held several senior positions in Africa within the Human Resources, Operations, and Customer Service functions of Citi Group. She joined NCBA in July 2014 and has over 20 years of experience as a Business Leader.